I tried again this morning only to find out that it is still down. I requested for a re-homing of my base station but it is as if I am begging to get a service from them. They said that it is not possible to schedule a contractor to visit our house to check my connection since they have to evaluate first the parameters for my connection which they cannot do since my base station is down. So what they want me to do is wait for the base station to be fixed before they can schedule the re-homing of my base station. And they can’t promise me when will it be fix and after it is fixed I have to wait for 24 hours for feedback since the support group has to evaluate first the report created by the customer care agent.
So I was really frustrated when I woke up this morning as I feel that I have to beg them to give me service for something that I am paying for. Damn Smart Bro. I don’t want to go through all if this hassle so later I will be calling PLDT to apply for DSL and I will have my Smart Bro connection cut as soon as I have my DSL.






