I am not a happy customer of Smart Communications. For one, their customer service is really bad. Every time I go to Smart Tower in Ayala, it will take a minimum of one hour to wait before I can get a service. It is because the customer service agents are busy chatting, or they are pretending to be busy that they don’t want to accept clients or they will all go on breaks at the same time. I don’t know if it is a culture for customer care agents of Smart but it looks to me that they feel so powerful and they can treat their clients in a bad way simply because they believe that they don’t need to attract clients because they are the number one network and clients will just be crawling at their doorsteps.
I was at Smart Business Center one time and there was this guy who is asking for information from one of the agents on where he can buy a sim card. And the agents kept bombarding the guy with questions like “is it a postpaid or prepaid card” and it is very obvious that the guy doesn’t have a clue of what the agent is talking about. But what the agent did is she even made the guy feel stupid by answering the guy’s question in a very sarcastic way. And so what the guy did to stop the agent from making him feel stupid is he just walks out of the business center.
So I applied for a retention plan since it has been years since my contract with them expired already and I really need a new phone. But it’s been more than two months already and they keep on telling me that there is no available stock for the phone that I want. They gave me a number where I can make a follow up but every time I call that number, nobody is answering my call. At least 3 times, during the two months that I have been waiting, that they will send me an SMS to inform me that they still don’t have stocks for the unit that I want and when I replied to ask a question, I still did not get any reply.
So I tried to apply for a new plan subscription at Globe Telecom and voila, the next day I got my unit and the model that I got from Globe is far much better and much high end than what Smart is offering.
So I went to Smart Business Center yesterday to have my line with them disconnected. They are offering me a retention plan and I told them that I applied already months ago but up to know, I haven’t got my unit. And all of a sudden, they are telling me that I can get my unit anytime since they have it on stock if I sign up for their retention plan. That is complete BS.
I was at Smart Business Center one time and there was this guy who is asking for information from one of the agents on where he can buy a sim card. And the agents kept bombarding the guy with questions like “is it a postpaid or prepaid card” and it is very obvious that the guy doesn’t have a clue of what the agent is talking about. But what the agent did is she even made the guy feel stupid by answering the guy’s question in a very sarcastic way. And so what the guy did to stop the agent from making him feel stupid is he just walks out of the business center.
So I applied for a retention plan since it has been years since my contract with them expired already and I really need a new phone. But it’s been more than two months already and they keep on telling me that there is no available stock for the phone that I want. They gave me a number where I can make a follow up but every time I call that number, nobody is answering my call. At least 3 times, during the two months that I have been waiting, that they will send me an SMS to inform me that they still don’t have stocks for the unit that I want and when I replied to ask a question, I still did not get any reply.
So I tried to apply for a new plan subscription at Globe Telecom and voila, the next day I got my unit and the model that I got from Globe is far much better and much high end than what Smart is offering.
So I went to Smart Business Center yesterday to have my line with them disconnected. They are offering me a retention plan and I told them that I applied already months ago but up to know, I haven’t got my unit. And all of a sudden, they are telling me that I can get my unit anytime since they have it on stock if I sign up for their retention plan. That is complete BS.
1 comments:
SMART has the worst customer service [next to SUN Cellular]. SUN Celluar is expected to have a crappy customer service as they don't charge that much. But SMART! They have the most expensive postpaid plans in the Philippines. I'm expecting nothing but the best customer service from the to get my money's worth. I never did... :( Thank God my contract with SMART is up. I don't have to deal with their shitty service. I'm switching back to Globe...
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